Your Experience
Thanking our Staff
Our team love receiving messages of thanks and appreciate you taking the time to thank them for the job they do.
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If you’d like to send a message to the crew who came to you, you can email patientexperience@westernmedicalservices.co.uk with as much information as possible.
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Alternatively if you’d like to send a card or letter, please address these our head office address which can be found here.
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Please include as much information as possible, including the date and full address. This means we can identify the crew or team members that treated/assessed you and we can make sure they (and their managers) receive your message.
Complaints & Learning from Experiences
It is important to us that we provide a quality service and appreciate feedback so we're able to improve.
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Where possible if you would like to make a complaint to the service, please email patientexperience@westernmedicalservices.co.uk. Your concerns will be recorded and a member of staff will be in contact with you. Alternatively you can contact us between 0830 – 1700, Monday to Friday (except bank holidays) on +441626 245999.
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We would like to take this opportunity to thank you for bringing your concerns to our attention and thank you for your understanding and patience.
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If you were unhappy with your experience with us in anyway please do let us know so that we can continue to improve our service.